Alternative Dispute Resolution
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in resolving or guiding a conflict. The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes outside of court: https://webgate.ec.europa.eu/odr/main/index.cfm? .home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have signed purchase and sale and/or service provision contracts have the right to turn to official entities that help them in resolving any conflict concerning such contracts, without prejudice to recourse to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of September 8, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information you can also consult Law 144/2015. We further inform you that, to resolve disputes arising from online purchases, you can use a resolution system, called “ODR Platform – Online Dispute Resolution/ RLL”, created by the EU.
In any case, you can contact one of the centers designated below.
Entities for Alternative Dispute Resolution
CNIACC – National Center for Information and Arbitration of Consumer Conflicts – https://www.cniacc.pt/
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center – https://www.consumidoronline.pt/
Consumer Dispute Arbitration Center of the District of Coimbra – http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center – http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center – http://www.cicap.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court – http://www.triave.pt/
European Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have signed purchase and sale and/or service provision contracts have the right to turn to official entities that help them in resolving any conflict concerning such contracts, without prejudice to recourse to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of September 8, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information you can also consult Law 144/2015. We further inform you that, to resolve disputes arising from online purchases, you can use a resolution system, called “ODR Platform – Online Dispute Resolution/ RLL”, created by the EU.
In any case, you can contact one of the centers designated below.
Entities for Alternative Dispute Resolution
CNIACC – National Center for Information and Arbitration of Consumer Conflicts – https://www.cniacc.pt/
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center – https://www.consumidoronline.pt/
Consumer Dispute Arbitration Center of the District of Coimbra – http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center – http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center – http://www.cicap.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court – http://www.triave.pt/
European Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage